PERSONAL INFORMATION WE COLLECT
When you visit Knoursbeauty.com, Knoursbeauty.com automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse Knoursbeauty.com, Knoursbeauty.com collects information about the individual web pages or products that you view, what websites or search terms referred you to Knoursbeauty.com, and information about how you interact with Knoursbeauty.com. We refer to this automatically-collected information as “Device Information”.
We collect the Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on Knoursbeauty.com, and collects data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse Knoursbeauty.com.
Election of being added on to our email list will be at the customers’ discretion. Once a customer elects to be included in our email list and promotional or other events sponsored by Knoursbeauty.com, we will collect personal information through our registration process and may also collect additional information via outside sources. All such collected information will be used to communicate and share with our customers about current promotion procedures or winning selections, our service updates, special opportunities, and future promotional events. If the customer does not wish to receive these communications, one can simply click on the “UNSUBSCRIBE” button in our email.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to fulfill any orders placed through Knoursbeauty.com (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, Knoursbeauty.com uses this Order Information to:
Communicate with you;
Create an account for you on Knoursbeauty.com;
Identify you as a user on Knoursbeauty.com;
Screen our orders for potential risk or fraud;
Improve our products or services; and
Provide you with information or advertising relating to our products or services.
Knoursbeauty.com uses the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize Knoursbeauty.com (for example, by generating analytics about how our customers browse and interact with Knoursbeauty.com, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
Knoursbeauty.com shares your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use Knoursbeauty.com—you can read more about how Google uses your Personal Information here.
You can also opt-out of Google Analytics here. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
HOW WE PROTECT PERSONAL INFORMATION
Personal information is secured from unauthorized access from the Internet through the market leading Firewall Technology. Customer information is safeguarded within the network with the best security technology and only selected staff members with authorization will be allowed to view personal information. Any personal information provided by customers are also protected by the best security technology available and transmitted to Knoursbeauty.com database through a secure code.
UNDERAGE USERS (MINORS)
We acknowledge that minors (individuals under 18 years of age) are using the Internet. Thus, we encourage these children to have parental or guardian permissions prior to disclosing Personal Information or to participating in our events or promotions. However, we do believe parents or guardians should play a central role in their child’s online activities and should monitor those activities to ensure that sites visited by their child are respecting their child’s privacy. We suggest using those On-Line Services or software that controls children’s online activities by preventing children from giving out names, addresses, and other personal information without parental permissions. All minor users are required to provide us with the same Personal Information as ones required for Adults in order to register with us and to participate in our events or promotions. However, we reserve the right to decline registration or to ask for parental permissions depending on the age of the users. Using cookies as mentioned previously, Knoursbeauty.com might collect data regarding children’s Private Information. Such collected data is used to provide the service appropriate and popular for children. In pursuant to the law, Knoursbeauty.com is required to protect Personal Information of all minors. All Private Information is kept in secured network and only authorized staffs have access to this information. All parents or guardians wishing to view their children’s Private Information in our database shall submit legal proof of their parental or guardian status to us.
CHANGING AND REMOVING PERSONAL INFORMATION AND OTHER INFORMATION
We are committed to giving you control over your Personal Information. You can change or remove any of the Personal Information in our database. You can correct, update, or remove information and preferences you have shared with us by utilizing Personal Information Menu.
Once a user visits our site, you automatically give us your consent for collection and use of your Private Information. We may change this policy from time to time. If we decide to change this policy in a material way, we will post notice of the change on our site via pop-up screen. You may be able to see these changes fully and comprehensively.
SPECIAL EVENTS, QUESTIONNAIRES AND SURVEYS
Returns & Exchange Policy
If you are not completely satisfied with a Knours. purchase or gift for any reason, please review our return, refund, and exchange policies below for Knoursbeauty.com. Products must be returned in new or gently used condition.
Returns: Unused and unopened merchandise can easily be returned within 30 days from date of purchase. Please make sure to include a copy of your invoice for all items returned.
Exchanges: Lightly used merchandise can easily be exchanged within 30 days from date of purchase. Please make sure to include a copy of your invoice for all items returned and email [email protected] to request for an exchange.
Please note: you are responsible for any shipping/handling fees associated with the return of your merchandise. In addition, we unfortunately do not refund the original shipping costs incurred. We accept exchange requests ONLY if the product originally delivered to you is defective or damaged. We do not offer exchanges on returned products for any other reason. For all returns/exchanges, simply follow the instructions below:
PACKAGING & SHIPPING YOUR RETURN
Before returning an item, please contact Customer Service prior to shipment at [email protected] with your name, address, and order # to start the process.
Please include your original invoice or order confirmation with the product. If you don’t have one available, please email us and we will send you a return slip.
Please ship all return merchandise to:
Knours. Shipping Dept.
206 Pegasus Avenue Section 2L
Northvale, NJ 07467
Please allow up to 5-7 business days for your refund to post on your bank account. Note: Knoursbeauty.com cannot accept returns for purchases made at retail locations and/or other e-commerce sites. Certain promotional items are often not eligible for returns; please check the parameters of the promotion before purchasing.