We only ship within the United States, including Hawaii and Alaska, as well as APO/FPO address. Unfortunately, we do not ship internationally at this time.
We offer USPS Ground, 2nd Day and Next Day.
All orders ship Monday - Friday, excluding federal holidays within the United States. For Standard 3 Day shipping, 2 Day and 1 Day Shipping: orders must be placed by 11:59pm Eastern Time (ET) to be processed on the same business day otherwise it will be processed the next business day.
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at [email protected] We will make every effort to ensure the correct delivery of your order.
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
If you believe your package is missing we will start a trace with FedEx and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.
If your package was damaged during shipment, save the box and merchandise and notify us immediately at [email protected] We will arrange for USPS to pick up and inspect the damaged package and the damaged items will be replaced.
Unused and unopened merchandise can easily be returned within 30 days from date of purchase. Products must be returned in new condition. Please make sure to include a copy of your invoice for all items returned.
All items purchased directly from Knoursbeauty.com may be accepted for a return. If you purchased a Knours product from one of our authorized retailers, please contact them for assistance.
We are sorry you didn’t absolutely love your Knours purchase. Please contact our customer service team at [email protected] in order to start the return process.
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We accept exchange requests only if the product originally delivered to you is defective. We do not offer exchanges on returned products for any other reason. For all returns/exchanges, simply pack up the item(s) you would like to ship back and follow the “Packaging & Shipping Your Return” instructions below:
After placing your order you will receive an email confirmation.
Log in, then go to the “My Account”, then click on “Order History”
You may select three samples for every order at check out at no additional cost.
If you need to make a change or cancel an existing order, please contact [email protected] for assistance.
Yes, all Knours products are recyclable.
No, we do not test our products on animals. We are PETA certified and is a passionate member of PETA’s Beauty Without Bunnies Program.
We do not test our products on animals. We do not use ingredients test on animals. We do not sell into markets that require animal testing
100% of our products are cruelty free but they are not all vegan. Our products that are vegan are marked Cruelty-Free and Vegan on the labels. Others are marked Cruelty Free only. Ones that are not marked vegan includes beeswax or honey extract in the products.
Some of our products are vegan, but not all of them are. If you are vegan, please visit our product detail page and look for the PETA vegan certificate logo.
No. We do not use parabens.
Our entire collection of products are safe for pregnant or nursing women. However, always check with your doctor before using any new products while pregnant or nursing.
If you are having site issues, or have additional questions, please email [email protected]
Emails from Knours can sometimes end up in junk or Spam folders. Please add [email protected] as a contact or favroite to ensure future newletters arrive to you on time.